🐟 Join Scoffs Group – Team Member Pro (Fish Pro)

Proud Franchise Partner of itsu

Are you a hands-on hospitality pro who’s ready to become a specialist in one of the most exciting parts of the kitchen? At Scoffs Group, we’re proud to be one of the UK’s leading franchise partners for itsu – the fast-growing, Asian-inspired food brand known for its fresh, healthy, and beautiful dishes.

We’re looking for a motivated and detail-focused Fish Pro – a key back-of-house role for anyone who wants to step up, take ownership of the fish section, and help maintain our high standards in food quality, safety, and training.

The Role: Team Member Pro – Fish Pro (itsu)

As a Fish Pro, you’ll take the lead in our fish section – owning quality, process, and consistency. You’ll support the management team with training and feedback, help the shop hit performance targets, and uphold the highest food safety and preparation standards.

Your Responsibilities

🤝 People & Training

Support the training and upskilling of Team Members in the fish section
Give real-time feedback and praise to the team during shifts
Ensure uniform and PPE standards are consistently followed
Use professional communication across both front and back of house
Motivate the team by being a positive role model
Guide new starters using the correct itsu training approach

🌟 Hospitality & Customer Focus

Help drive a strong “customer first” mindset in the shop
Maintain excellent mystery shopper scores through team focus
Know and follow the 6 Hospitality Steps at all times
Reduce queues through energy and pace, especially during peak periods
Support with customer queries and issues when needed

🍣 Fish Quality & Kitchen Standards

Own the fish section quality – from preparation to presentation
Cut and prepare salmon to exact “How To” specifications
Monitor fish freshness and follow FIFO (First In, First Out)
Follow the bone removal process and maintain fish knife use, storage, and sharpening standards
Keep fish section equipment clean and functional to itsu’s “How To” guides
Use the correct recipe and portioning tools (CTR and scales) every time
Record and dispose of out-of-date products correctly
Keep the fish section immaculately clean using CATC & CAYG methods
Always follow 5FSF and 5FQF food safety and quality standards
Complete Due Diligence Diary (DDD) sections accurately when required
Be EHO-ready: confidently answer fish-related food safety questions during inspections

💸 Profitability & Performance

Follow production sheets and meet productivity goals in your section
Accurately record all types of fish section waste, helping the team reduce it
Raise and track fish-related maintenance and delivery issues promptly
Monitor and follow up on stock levels in the fish section
Understand and use shop reports to help reach fish section KPIs
Ensure your section is always prepped and “set for success” according to itsu’s standards

What We’re Looking For

You’ll thrive in this role if you:

Have excellent attention to detail and food presentation skills
Are confident working in fast-paced back-of-house operations
Care deeply about food safety, hygiene, and quality
Take initiative, motivate others, and enjoy helping people learn
Are ready to be a go-to person in your shop
Live the itsu values: Aim Higher, Work Together, Take Pride, Build Trust

Previous kitchen or food-handling experience is helpful, but full training will be provided to help you succeed.

Why Work for Scoffs Group?

We don’t just offer jobs — we offer real growth. As a specialist Fish Pro, you’ll gain key skills and be part of a team that values your contribution.

Here’s what you’ll get:

🎁 Instant Perks with Boostworks – Exclusive rewards & discounts from day one
💬 We’ve Got Your Back – Free, confidential mental health and wellbeing support via Life & Progress
💸 Wagestream Access – Get paid when you need it, with smart tools for saving and budgeting
💼 Secure Your Future – Join our company pension scheme
🎓 Learn While You Earn – Role-based training & apprenticeships with Yuzu Training
🍱 Free Meals & Drinks on Shift – Enjoy delicious itsu food while you work
🛍️ Perks That Go Beyond You – Discounts for your friends and family, too
🕒 Loyalty Pays Off – Long service awards and recognition for your commitment
🎉 We Celebrate You – From day one to every milestone, we recognise your journey
💰 Team Wins = Bonus Time – Earn store-wide bonuses when we hit our goals

Itsu Team Member Pro (Fish Pro)